IT SUPPORT
IT SUPPORT
Junior Executive
Responsibilities:
- Resolve help desk issues including troubleshooting hardware and software issues.
- Develop and documents checklists as knowledge for stake holders reference.
- Recommend procedures and controls for problem prevention.
- Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment.
- Ensure all the tickets are resolved and escalated based on the organization’s Service Level Agreement.
- Ensure that there is sufficient support to clients and provide friendly customer service to Tarmah group and subsidiaries.
- Ensure that the incident tickets are properly resolved with the root cause analysis and resolution(s).
- Any other tasks as assigned by the Manager.
Requirements:
- Possess at least a Diploma/ Advanced Diploma in Computer Science, Information Technology or relevant field.
- 3 years working experience in end user support environment would be an advantage.
- Able to provide Remote Desktop support and patch management.
- Experience in Operating systems (i.e. Windows), hardware and software configurations, Office365, desktop virtualization, remote desktop tools.
- Experience and knowledge in basic infrastructure would be an added advantage.
- Experience working with helpdesk ticketing system.
- Good knowledge in programming standards and software and database management, e.g. Web development tools and MS SQL database.
Qualification:
Diploma/Advanced/Higher/Graduate Diploma
Job Details
Job Specialization:
IT/Computer - Network/System/Database Admin
Job Location:
Johor
Employment Type:
Full-Time
Age Range of Candidate:
-
Years of Experience:
0
Monthly Salary:
-